RETURN POLICY

Return Policy

Battulaal Prayag Narayan Jewellers is committed to ensuring full customer satisfaction concerning the products available on our website, security & customer assistance. However, if you are not happy with the product, you can choose to return the order.

NOTE: In the case of international orders, we do not currently accept any returns or exchanges of our products, except for those cases where a defective product has been delivered. You shall return the defective product unused and in the same condition as you received it, in its original packaging, along with the invoice for a refund. You are required to report the defect within 3-5 days of receipt for the Battulaal Prayag Narayan product either by calling us at 05947-252399 or writing to us at info@battulaaljewels.com For the refund on the returned defective product please check the section on Refund below.

3 to 5 days Return Policy for Battulaal Prayag Narayan products for Domestic orders only: In the unlikely event that the order delivered is in damaged condition, or otherwise, you can return the product unused and in the same condition as you received it, in its original packaging, along with the invoice and get the refund. Our courier partner will collect the order from the address provided by you and will get it back to us.

Return Charges: Domestic Order: Our courier partner will collect the order from the provided address (within India). Customers need not pay any shipping charges to return the product.

How to Initiate the Refund Process?

Customers should contact customer support on 05947-252399 , info@battulaaljewels.com or write to info@battulaaljewels.com within 3-5 days of receipt for Battulaal Prayag Narayan product.

Customers should not return the product before receiving a confirmation mail from us about the same.

All the products must be returned in their original condition, unaltered and unused.

Provide the invoice/guarantee card into the package for the return process. Without the above, returns will not be processed.

For jewellery products, an { orange lock } will be provided inside the Jewellery box for return purposes. The customer has to return the jewellery product in its original package with the box locked with the orange lock. Without compliance with the above, returns will not be accepted by our shipping agent.

In the case of jewellery products, our customer care will call the customer for confirmation on the serial number of the orange lock provided with the jewellery box. The return process for jewellery products cannot be initiated without confirmation of the lock serial number.

NOTE: We shall not entertain any request after 5 days of receipt for the Battulaal Prayag Narayan product.

Refund

We shall process the refund once we receive the product. The product must be in unused condition, in its original packaging along with its original tags and invoice, failing which a refund may not be possible.

Once the refund process has been initiated, the amount will be directly refunded to your account within 7 days via the same mode through which the transaction was made or through cheque (the amount would be refunded through cheque, only in cases where the debit/credit card used by the customer while placing the order is not in use).

In case the customer pays online then the amount will be refunded within 7-15 working days from the receipt of the returned product(s) at our warehouse.

Domestic Order: In case of domestic orders (where the product is shipped within India) 100% refund will be made.

In case the customer pays online then the amount will be refunded within 7-15 working days from the receipt of the returned product(s) at our warehouse.

In the case of COD (Cash on delivery i.e. when the customer pays in cash once the product is received), the amount can be refunded either through cheque or online transfer as NEFT (National Electronic Fund Transfer). The mode of refund depends on the customer's choice:

If the customer provides a cancelled cheque with the returned product then the refund can be made within 7-15 working days & amount will be refunded directly into the customer's account through online transfer as NEFT.

If the customer doesn't provide any cancelled cheque then the amount will be refunded through a cheque that will be sent by courier at the address provided by the customer at the time of registering/placing the order. It may take up to 30 working days.

International Order:

For international orders, currently, we do not provide for refund policy.

We will accept the return of only defective products and then subsequently provide for the refund. However, the refund process will be initiated only post-inspection and after we get a go-ahead from our QA (quality assurance) team. While refunding for the defective product, we will not charge you for shipment (to and from).

We will refund under those circumstances where our logistic partner has been unable to deliver the product, even after repeated efforts due to the customer's unavailability. However, while making the refund, we will deduct from the amount paid all the costs incurred by us like shipment expenses both to and from, customs paid and any other charges.